CVS does not have a coupon policy on the internet, BUT, we do have an email to share from corporate. This email is from a few months ago, and I have emailed them this morning to see if there has been a change. Print this letter and keep it with you so that you can have it to show when an issue arises.
I will post the newest email response when we receive it.
Please Read :
Thank you for contacting CVS/pharmacy. Your e-mail has reached the Customer Relations Department. We appreciate the time you took to contact us with your inquiry. Our coupon policy is not available on our Web site. We reserve the right to change this policy at any time.
Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. Free coupons or “offers at the register” (OAR’s) are unearned and issued to you as a valued member of the CVS/pharmacy ExtraCare program. These coupons take the form of “open ended” coupons such as $3 off $15 or a certain dollar amount off a specific item. In any given transaction our registers will allow only one “open ended” coupon per transaction. CVS Extra Buck coupons are earned when you make a qualifying purchase. These print out instantly at the register upon reaching the threshold for the offer. You can use more than one Extra Buck coupon provided the purchase threshold has been met for each offer amount on a per-transaction basis.
In the case where a particular item is on sale for “buy one get one free” (BOGO), you are only allowed to use one manufacturer’s BOGO coupon. For instance, if Revlon lipstick is on sale for BOGO, you can use one manufacturer’s BOGO coupon. You would get both items free and pay any applicable tax. We reserve the right to limit quantities after the first purchase. If our store is running a sale for BOGO, you can use two manufacturer’s coupons for a specific dollar amount off. For example, if Revlon lipstick is on sale at our store for BOGO, you can use two $1.00 off Revlon lipstick manufacturer coupons.
CVS/pharmacy does accept manufacturers’ coupons that have been obtained from manufacturer sponsored and/or authorized Web sites. The coupon should be complete and contain a bar code that can be scanned at the register. If the coupon does not scan, the cashier should politely inform you that we cannot accept your coupon. We do not allow manual overrides at the register for coupons printed from the Internet. CVS/pharmacy will not accept offers printed from unauthorized Internet postings or reproductions, copies, or facsimiles.
We do not accept competitors’ coupons for front store items. We feel that our sales and ExtraCare program are comparable if not better than any sales or coupons offered by our competitors. We also do not accept any expired coupons, CVS or otherwise. We do not “double” or “triple” coupons.
Sincerely,
Andrea
CVS/pharmacy
Customer Relations
Customer Relations
08671856
1 comment:
The only issue I have ever had at CVS was the one occasion I sent my husband to the store to buy a Tylenol Precise with a manufacturer's coupon and the CVS Retailer coupon that was available online. The manager of the store refused to accept both. I wasn't there so I decided not to follow up - they may have worked if they were scanned in a different order (that has happened at Walgreen's before). Otherwise, CVS has always been great about coupons... if only people would stop making copies of printable coupons so they don't change the policy!
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